• Semiprofessional hoteliers who analyze and apply basic knowledge and practical skills in all areas of services and other related disciplines in order to provide quality products and services to hospitality and related industries.
• Semiprofessional hoteliers who lead and engage in multi-disciplinary teams to solve issues through effective and efficient communication based on Islamic values.
• Semiprofessional hoteliers who pursue to enhance self-development and hunt for opportunities in entrepreneurship by utilizing information technologies in the services related industry.
• Semiprofessional hoteliers who practice ethical, professional values and voluntary spirit in providing services to the recipients and needy community.

• Full Time: 3 Years

• Pass the Malaysian Certificate of Education (SPM) with at least THREE (3) credits in any subjects or equivalent qualification; OR
• Pass the Malaysian Higher School Certificate (STPM) with at least Grade C (GP 2.00) in any subjects or equivalent; OR
• Pass the Malaysian Higher Religious Certificate (STAM) with at least Maqbul Grade in any subjects or equivalent; OR
• Pass Malaysian Skills Certificate (SKM) Level 3 in a related field; OR
• Certificate (Level 3, MQF) in a related field or its equivalent.

1. Do I need prior experience in tourism to join this program?

No prior experience is required. The program is designed for beginners who are interested in the tourism industry.

2. What career opportunities are available after graduation?

Graduates can pursue careers in tourism-related industries such as travel agencies, tour operations, hotels, event management, customer service as well as in any hospitality related businesses. Graduates also may work in the government sector, such as Assistant Tourism Officers and related administrative roles in tourism and hospitality services.

3. Will I gain hands-on experience during the program?

Yes, the program emphasizes practical training through tour planning simulations, customer service training, destination management activities, recreational activities and industry exposure to ensure students are job-ready.

4. Is industrial training (internship) included?

Yes, students will undergo industrial training in tourism organizations, travel agencies, hotels, or related industries to gain real working experience.

5. What makes the Diploma in Tourism Management at UniSHAMS different from other institutions?

The Diploma in Tourism Management at UniSHAMS combines academic learning with practical training while integrating Islamic values into the program. It emphasizes discipline, ethics, and professionalism based on Islamic principles, preparing students not only for the tourism industry but also to become responsible and well-rounded individuals.

6. Can I continue my studies after completing the Diploma in Tourism Management at UniSHAMS?

Yes, graduates can further their studies in related degree programs at other higher education institutions (IPT), as the Tourism Management program at UniSHAMS is offered at diploma level. Since the diploma is recognized by the Malaysian Qualifications Agency (MQA), graduates can continue their studies at various IPT without any issues.

7. Is an interview or practical assessment required for admission into the Diploma in Tourism Management at UniSHAMS?

No, applicants are not required to undergo an interview or practical assessment as part of the admission process for this program.

“My Diploma in Tourism Management at UniSHAMS provided me with a strong foundation in tourism and hospitality operations, especially in guest service, communication, and service excellence. In my current role as a Guest Service Ambassador, I deal directly with guests from diverse backgrounds, ensuring their needs are met with professionalism and care. The knowledge and skills I gained at UniSHAMS have greatly helped me deliver high-quality guest experiences and perform confidently in a luxury hotel environment.”

Muhammad Shahin Bin Zainol Ain
Guest Service Ambassador, The Millen Penang, Autograph Collection Hotel, Penang

“My academic journey at UniSHAMS provided me with tourism and hospitality marketing, including key areas such as customer behaviour, communication, and promotional strategies. As a Marketing Executive, I am involved in developing marketing initiatives, engaging with clients, and supporting business growth. The knowledge and exposure gained at UniSHAMS have helped me build confidence and strengthen my skills in delivering effective marketing solutions.”

Navamaler A/P Rajan
Marketing Executive (Commercial Sector)

“Studying Tourism Management at UniSHAMS has helped me understand the importance of delivering excellent guest service and efficient front of the house operations. In my current role as a Front Office Associate, I manage reservations, assist with guest check-in and check-out, and respond to guest inquiries to ensure a smooth experience. The skills and exposure I gained at UniSHAMS have strengthened my confidence in handling daily hotel operations professionally and effectively.”

Muhammad Akhmal Bin Ayob
Front Office Associate, Hotel Seri Pauh, Penang